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Thanking your customers

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By Dr. Jerry Osteryoung

Thursday, July 14, 2011 at 11:26 pm

Showing your customers you appreciate them goes a long way to instilling loyalty, yet so few businesses make this extra effort. Just look at it from the customer’s perspective. If all you ever see or hear from a company is a bill, you are not going to feel a particularly strong sense of endearment to that company.


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